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Delivery Policy

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Introduction

We are committed to ensuring that your medications and healthcare products are delivered to you in a timely, secure, and convenient manner. This Delivery Policy outlines the terms and conditions related to the delivery of orders placed through our online pharmacy.

Delivery Options
  1. Standard Delivery
    • Delivery Time: 3-5 business days.
    • Cost: £4.50 or free for orders over £30.
    • Availability: Nationwide (subject to local regulations and pharmacy licenses)
  2. Express Delivery
    • Delivery Time: 1-2 business days.
    • Cost: £6.50
    • Availability: Nationwide (subject to local regulations and pharmacy licenses).
  3. Same-Day Delivery
    • Delivery Time: Within the same day for orders placed before 12PM.
    • Cost: £8
    • Availability: Nationwide (subject to local regulations and pharmacy licenses).
Delivery Process
  1. Order Confirmation
    • Once you place an order, you will receive an email confirmation with the details of your purchase.
  2. Order Processing
    • Orders are processed within 24 hours on business days. Orders placed on weekends or public holidays will be processed the next business day.
  3. Shipping and Handling
    • Orders are securely packaged to ensure the safety and integrity of the products. Temperature-sensitive items are shipped with appropriate temperature controls.
  4. Tracking Your Order
    • Once your order has been shipped, you will receive a tracking number via email. You can track the status of your delivery through our website or the courier’s tracking portal.
Delivery Conditions
  1. Prescription Medications
    • Prescription medications will only be dispatched upon receipt of a valid prescription from a licensed healthcare provider. Ensure your prescription is uploaded or sent to us in accordance with our Prescription Policy. WE will only use the address mentioned on the prescription unless otherwise mentioned.
  2. Delivery Address
    • Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete address details.
  3. Receiving the Delivery
    • A signature may be required upon delivery. If you are not available to receive your order, the courier may leave a notice with instructions on how to arrange re-delivery or collect your order from a local depot.
  4. Delivery Restrictions
    • Certain medications and products may be subject to delivery restrictions based on local laws and regulations. You will be informed during the order process if any restrictions apply.
Special Considerations
  1. Age Verification
    • Some products require age verification. If you are purchasing age-restricted products, you may be required to provide proof of age upon delivery.
  2. Temperature-Sensitive Items
    • Medications and products that require refrigeration or specific temperature conditions will be delivered using special packaging. Please ensure these items are promptly received and stored as per the instructions provided.
Delays and Issues
  1. Delays
    • While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as extreme weather, courier service disruptions, or regulatory issues. We will notify you promptly in case of any delays.
  2. Missing or Damaged Items
    • If any item is missing or damaged upon delivery, please contact our customer service team within 24 hours of receiving your order. We will investigate the issue and arrange for a replacement or refund as necessary.
Customer Support

For any questions or concerns related to delivery, please contact our customer service team by filling our “Contact Us” form. And we will reply to you within 24 to 36 hours.

Policy Updates

This Delivery Policy may be updated from time to time. Please review it periodically for any changes. The current version of the policy will always be available on our website.

Thank you for choosing Healick Pharmacy. We provide you with the best possible service.

Our policy guarantees clarity and transparency in our delivery process, helping to build trust and satisfaction with our customers.

 

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. Google Analytics We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Registration

The minimum information we need to register you is your name, email address and a password. We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions. We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. To assist us in our marketing, in addition to the data that you provide to us if you register, we may also obtain data from trusted third parties to help us understand what you might be interested in. This ‘profiling’ information is produced from a variety of sources, including publicly available data (such as the electoral roll) or from sources such as surveys and polls where you have given your permission for your data to be shared. You can choose not to have such data shared with the Guardian from these sources by logging into your account and changing the settings in the privacy section. After you have registered, and with your permission, we may send you emails we think may interest you. Newsletters may be personalised based on what you have been reading on theguardian.com. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’. Logging in using social networking credentials If you log-in to our sites using a Facebook log-in, you are granting permission to Facebook to share your user details with us. This will include your name, email address, date of birth and location which will then be used to form a Guardian identity. You can also use your picture from Facebook as part of your profile. This will also allow us and Facebook to share your, networks, user ID and any other information you choose to share according to your Facebook account settings. If you remove the Guardian app from your Facebook settings, we will no longer have access to this information. If you log-in to our sites using a Google log-in, you grant permission to Google to share your user details with us. This will include your name, email address, date of birth, sex and location which we will then use to form a Guardian identity. You may use your picture from Google as part of your profile. This also allows us to share your networks, user ID and any other information you choose to share according to your Google account settings. If you remove the Guardian from your Google settings, we will no longer have access to this information. If you log-in to our sites using a twitter log-in, we receive your avatar (the small picture that appears next to your tweets) and twitter username.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Updating your personal information

We offer a ‘My details’ page (also known as Dashboard), where you can update your personal information at any time, and change your marketing preferences. You can get to this page from most pages on the site – simply click on the ‘My details’ link at the top of the screen when you are signed in.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.
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