Here we provide our legal terms and conditions for providing products and services to you, from our website, https://www .healick.co.uk, ( “site”).
These Terms govern the ownership and use of any materials, documents and intellectual property rights by us or any of our affiliates (“Content”).
Please read these Terms carefully and make sure you understand them. You will be asked to agree to these Terms before placing an order on the Site or if you wish to access our other services. If you refuse to accept these Terms, you may not order products or services from http://www.healick.co.uk.
Who we are:
https://www.healick.co.uk. is owned by the superintendent pharmacist named Muhammad Ghani. Registration details can be found at: https://www.pharmacyregulation.org/registers/pharmacist by searching registration number: 2065674
https://www.healick.co.uk is governed by MWG LOCUMS LTD, registered office address : 3 Bowden Crescent, Folkestone, Kent, England, CT20. 3TR with company number 12533631. VAT number is XXXXXXXXXXXX.
and can be verified by clicking at:
https://www.pharmacyregulation.org/registers/pharmacy
Terms And Conditions:
When you log on to our website it means that you are 18 years of age or older and all the information provided is genuine, accurate and complete.
At https://www.healick.co.uk, we make it easier for you to access our service or services, including online clinical investigation or assessment by our prescribers to provide confidential private prescriptions; and our pharmacists dispensing medications according to such prescription/ prescriptions.
We may modify or alter our Terms from time to time depending our users’ needs and our business priorities , or to reflect laws and regulatory requirements without giving any notice or informing you, therefore each time you login , please check and understand them if you are happy with them and wants to stay.
THIRD PARTY:
Links to websites on this website are presented exclusively for your suitability. When you use these links, you will be exit from our website. We have not reviewed these links and we are not accountable or answerable for these sites, their content or availability or any results obtained from their use. If you choose to visit any websites linked to the Site, you do so at your own risk. You may access our home page, if you do so in a reasonable, fair and lawful manner and do not defame or abuse our reputation. You must not link to association, approval or consent where there is none.
You obliged to not link to the Website on any website that is not owned by you. Our website must not be framed on any other website, nor may you link to any part of the Website other than the homepage. We reserve the right to withdraw linking permission without notice. If you wish to link to or make use of any material on the Site other than as set out above, please contact us using the form given on website.
4. Communication and security
By accepting our Terms and Conditions means that you are happy to receive messages or alerts from us either via phone call, messages, post or email.
Any information given or created by you on our website must be kept secure and confidential and must not disclose it to any third party.
We reserve the right to terminate service at any time if in our reasonable discretion you have failed to comply with any of these Terms, whether chosen by you or provided by us. It is your legal duty to inform us if you know or suspect that anyone other than you know your user login or identification details, code or password etc.
Utilizing your personal information:
By accepting our terms and condition , you are confirming us that you are happy and accepting following:
The management of your personal information is subject to our Data Handling and Cookie Policy. Please make sure to read and understand our Data Control and Cookie Policy before accessing our website.
Your personal informationwill only be use for reasons mentioned in our Data Control and Cookie Policy and below.
Any information given to us by you will be used to confirm your identity; to help us provide goods and/or services according to our best abilities, receive or issue payments and refunds, to expand and progress our services, to observe the laws and regulations or requests made by regulatory bodies and/or as required by law; sharing required information to your GP or any /other health care provider or specialist consultant, in the case it needed , or to stop fraud and/or other related crimes.
We will also use third party, governed by private or government or credit bureaus to confirm your identification. In case we failed to verify any identity checks, you will give us further proof of your identity.
All your personal information, health and current medications including, but not limited to will be used for online medical assessment.
Cancellation by you
You can terminate any Service with immediate effect at any time by giving us written notice if:
We breach these Terms in a material way and we have failed to remedy the breach not less than 14 (fourteen) days from the day upon which you notified us in writing of that breach;
Our performance under these Terms is affected by an “Event Outside Our Control” under clause 21; or
We enter liquidation or upon the appointment of a receiver or administrator over our assets.
Cancellation or suspension by us
We may from time to time have to cancel an Order or Service, due to:
an Event Outside Our Control, as defined in clause called Our Obligations; or
the unavailability of a prescriber or Material, without which we are unable to fulfil the Order or perform the Service.
If we are unable to fulfil an Order or perform a Service pursuant to clause Our Obligations, we will notify you as soon as is reasonably via any available method.
If we cancel an Order or a Service pursuant to clause Our Obligations and you have paid in advance but the Product or Service has not yet been provided to you, we will provide you with a full refund.
We may cancel your Order or Service at any time with immediate effect by giving you written notice if:
you do not pay us when you are required to; or
you are otherwise in breach of these Terms, and you do not remedy your breach within 7 (seven) days of us asking you to in writing, or sooner if reasonably required.
From time to time, we will request certain information from you which may be confidential and/or covered by data protection legislation, for example, details of any medical conditions. If you do not provide us with this information, or you provide us with incomplete or incorrect information, we may suspend the provision of the Services or the supply of the Products by giving you written notice. We will not be liable for any delay or non-performance where you have not provided this information to us, and we will not be obliged to provide you with any refund in such circumstances.
Unacceptable use
We reserve the right to deny you access to the site, or terminate the provision of Products and/or Services, including removal of your account and information, immediately upon notice, where we determine that you have materially breached these Terms or been abusive or have behaved in an inappropriate manner towards any employee or agent of the Company, including but not limited to:
using foul language, threatening, inappropriate, abusive, offensive behaviour or
remarks;
engaging in any behaviour believed to be time-wasting; or
using the Services excessively or inappropriately, as determined in our reasonable opinion.
We accept no liability for any loss or damage that is caused by material that is uploaded to our site by you or any other user of the site, or that is taken from another website and published on the site. We may remove or edit content without notice if we consider that it may cause damage to or affect the rights of third parties, is not correct, or if it is defamatory or indecent.
We reserve the right to remove or reject content or corrupted files, which we suspect pose a risk to the site. We accept no responsibility for user-uploaded content which violates copyright law and reserve the right to remove this without notice.
We may suspend or withdraw the site
The site is made available to you free of charge.
We do not guarantee that the site or any Material on it or them will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for ensuring that all persons who access the site through your internet connection are aware of these Terms and that they comply with them.
Dispatch of Products and Prescribed Medicines
For the Medicines Service, Products will be delivered directly to an address of your choosing. We will inform you of the delivery costs at the time of your Order and the expected date and time for delivery.
Once an Order has been processed, you cannot change the shipping or billing
address.
Every Order placed through the site is shipped using a tracked courier service.
After your Order has been dispatched, you will be sent a delivery tracking number. Clicking on this will take you to the courier services website and allow you to track the progress of your Order. Please note that such websites are operated by third parties, and we therefore accept no responsibility for any content on such websites.
Display and availability of Products
Although we make reasonable efforts to update the Material on the site, including descriptions of any Product or Service, we make no representations, warranties or guarantees, whether express or implied, that such Material is accurate, complete or up to date.
The images of the Products on the site are for illustrative purposes only.
Products may vary from the images on the site, and we accept no responsibility for any reliance that you may place on the accuracy of the images used on the site.
The packaging for the Products may vary from time to time to that shown on images on the site.
All Products shown on the site always remain subject to availability. If the Product you have ordered is unavailable, we will notify you as soon as possible and we will refund your payment promptly.
For more information, please visit our Delivery Policy section.
Price of Products and Services
Prices of the Products or Services will be as quoted on the site at the time you submit your Order. We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the site.
Prices for Products or Services may change from time to time but changes will not affect any Order you have placed prior to the change.
The price of a Product or Service includes VAT (where applicable) at the applicable current rate chargeable in the UK.
The price of a Product includes collection or delivery charges, which shall be as stated on the site at the time you place your Order.
The site contains many Products and Services. It is always possible that, despite our best efforts, some of these Products or Services may be incorrectly priced. We will normally check our prices as part of our dispatch procedures so that:
where the Product’s or Service’s correct price is lower than the price stated on the site, we will charge the lower amount when providing such Products or Services to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide such Products or Services to you at the incorrect (lower) price; and
if the Product’s or Service’s correct price is higher than the price stated on the site, we will notify you as soon as possible to inform you of this error and we will give you the option of continuing to order the Product or Service at the correct price or cancelling your Order. We will not process your Order until we have received your instructions.
Making payment
Payment for all Products and Services charges must be made in full at the time of placing your Order.
Payment for Products or Services can be made by debit or credit card or relevant payment gateway.
You are responsible for providing valid debit or credit card details. We reserve the right not to provide Products or Services to you if your payment details have expired or are invalid. In such cases, we will attempt to contact you to enable you to provide updated information.
To ensure that your debit or credit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency, which may keep a record of that information. This is done only to confirm your identity. A credit check is not performed and your credit rating will not be affected. All information provided by you will be treated securely and strictly in accordance with current and applicable data protection legislation.
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your Order, postage and packing charges and any other charges that become due to us under these Terms.
Refunds
The Consumer Rights Act 2015 permits consumers to claim a refund on faulty goods within 30 (thirty) days of receipt. In some cases, we may offer to replace a Product free of charge: if the first replacement item we supply also turns out to be faulty, you can claim a refund at this point, which includes the price you paid for it plus any postal charges. If you consider that any of the Products you have ordered are damaged or faulty, please contact us.
For further details, please visit our Returns and Refunds Section.
Our liability to you
We do not eliminate or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: loss or damage caused by you providing inaccurate or incomplete information; loss of your emotional well-being including, but not limited to, any embarrassment caused; loss of income or anticipated profits; loss of opportunity; loss of goodwill or injury to reputation; losses suffered by third parties; or any indirect, consequential, special or exemplary damages arising from the use of the service regardless of the form of action.
We accept full clinical responsibility to all of our patients to the fullest extent that the law requires for our performance of the Services. However, we will not be liable for any loss or damage (in contract, negligence or otherwise) where: there is no breach of a legal duty of care owed to you by us; the loss or damage is not a reasonably foreseeable result of any such breach; or any loss or damage or increased risk of loss or damage results from a breach by you of these Terms.
Subject to clause, Our Obligations, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of the Products or Services shall be limited to the amount paid by you in respect of such Product or Service.
The site is not designed and are unsuitable for the treatment and/or management of a medical emergency or any acute condition or condition that would otherwise warrant analysis, diagnosis or treatment in person or where analysis, diagnosis or treatment would be required on an urgent basis.
We will take all appropriate technical and organisational measures against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, personal data but subject to that and our obligations under law as a data controller, we shall not be responsible for any data loss or unauthorised access by other persons, whether a result of unauthorised access, misaddress, technical failure, technical interference, negligence or otherwise.
We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the site or any notifications sent by us to you will be free of viruses or other harmful components.
We do not accept any liability or responsibility for the actions or omissions of any third party.
We only supply Products and Services for your own personal, domestic and private use. You agree not to supply the Products to any other person or to use the Products or Services for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use such Products or Services otherwise than in accordance with these Terms.
We are not liable for loss or damage, which arises from your failure to inform your regular doctor or other healthcare professional about any Products or Services which you order from the site.
We are not liable for any loss or damage, which results from your failure to follow advice given on the site.
You accept that the advice provided through the site does not replace the advice provided to you by your regular doctor and that you should consult with your regular doctor and other healthcare professionals on the Products and/or Services supplied through the site.
Professional codes of conduct and legal restrictions may limit the number of any items we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those that we do supply.
Nothing in these Terms affects your statutory rights.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an “Event Outside Our Control”, as defined in clause 21.2.
An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that substantially affects the performance of our obligations under these Terms:
we will contact you as soon as reasonably possible to notify you; and
Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects the supply of Products or Services to you, we will arrange a new performance date with you after the Event Outside Our Control has expired.
You may cancel an Order if an Event Outside Our Control, persists for a period of not less than 7 (seven) days. To cancel your Order, you must notify us in writing.
We may cancel an Order if an Event Outside Our Control persists for a period of not less than 28 (twenty eight) days.
Your obligations
By accepting these Terms, you agree that:
all information you provide to us will be full, truthful and accurate and you will not omit anything of material importance;
if you become aware that any information relating to your medical records, tests or prescriptions is inaccurate or incomplete, you shall bring it promptly to our attention;
you will ensure that you comply wherever possible with all instructions, advice and treatment provided to you by us. In the event that you are uncertain as to how to take any Prescribed Medicine, you will contact us and not use the Prescribed Medicine until you have sufficient information from us and understand the correct instructions;
if, through your use of the site, you have any doubts, or concerns relating to any information, advice or instructions, which have been provided to you or failed to be received by you via the Services, or relating to your health, or any medical conditions, you will seek further independent medical opinion as soon as is reasonably practicable from an alternative healthcare professional and/or shall utilise the emergency services as applicable;
you will comply with any instructions (including but limited to route, timing and dosage) given to you by us in relation to any Prescribed Medicine;
you will report any side effects of any Prescribed Medicine to us or if you think that any Prescribed Medicine has not been effective as soon as reasonably possible;
you will not register or attempt to register on behalf of any other person for access to the site nor shall you provide information in response to an online clinical assessment or represent yourself to be any other person;
you will not register or attempt to register with the site more than once;
you will accept our decision when we determine that it is not in your best interests to issue a Prescription without the benefit of a face to face consultation;
you will notify your doctor regarding the Prescribed Medicines. We will always offer to notify your doctor of any Prescribed Medicines, but if you decline our offer, it is your responsibility to notify your doctor. If you decide not to notify your doctor, it is important that you keep a record of the Prescribed Medicines. However, please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even where you have declined any of our offers to contact your doctor;
you will ensure that no-one other than yourself has access to any of your
Prescribed Medicines; and
you will ensure that any Prescribed Medicines are not used beyond their expiry
date.
Warning: If you provide false or misleading information at any time when using the Site, then a Prescription may be issued or a Service may be provided based on such information, which could have severe and potentially life threatening consequences. By using the site and consenting to these Terms, you agree not to provide false, inaccurate or misleading information at any time. To do so, would be a breach of these Terms.
Our obligations
We commit to:
take professional responsibility for each patient who accesses the Services to the same extent as a healthcare professional would have responsibility when meeting a patient face to face;
provide a professional and transparent service that complies with all applicable guidelines issued by any relevant regulatory body on remote prescribing and dispensing and clinical best practice;
provide the name and professional registration number of each healthcare professional who prescribes a Prescribed Medicine, provides a Service or otherwise communicates with you as part of or ancillary to a Service; and
issue Prescribed Medicines only when in our professional judgment it is in your best interests to receive such Prescribed Medicine and, accordingly, to refuse to issue a Prescription when we believe it is not in your best interests to receive Prescribed Medicines without the benefit of a face to face consultation.
We can only make a decision as to whether it is in your best interests to receive a Prescribed Medicine when we have all relevant information. On occasion, we may need to ask you for additional information further to the information that you provided in response to the medical questionnaire.
We continually test our technology to help us understand where we can improve. If you encounter something that doesn’t work well or you feel could be better, please do contact us to let us know. We’ll usually respond within one working day, and pass the issue on to our technical team as soon as possible.
Intellectual property
Any content used by us on the site and all Materials are subject to protection by copyright, trade marks, database rights and other intellectual property rights.
You agree that you shall not interfere with any copyright or proprietary notices on the site.
You acknowledge that you shall not at any time acquire any rights in the copyright or any other intellectual property rights in any Materials, content or any other documents or items provided through the site.
You shall be entitled to use the content, materials, documents and other information as set out in clause called Disputes for your own personal use and in connection to receiving the Services from us but you shall not be entitled to make copies, edit, alter or distribute, nor shall you make any materials or information referred to in this clause available through a file-sharing network or facilitate or allow any other person to do the same.
All content available and included on the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is our property or of our content suppliers and is subject to protection by copyright and other intellectual property rights. The collective use of all content on the site is our sole and exclusive property. Any software used on the site is our property or our software suppliers and is subject to protection by copyright and other intellectual property rights.
International use
The site may be accessed from outside of the United Kingdom. However, the site must not be used where the law of any other jurisdiction would govern the use of the site.
We cannot guarantee that any Materials on the site are suitable for use in all locations outside the United Kingdom, nor will we guarantee that the use of such Materials will be compliant with the governing laws in those locations outside of the jurisdiction of England.
Accessing the site from territories where its contents are illegal or unlawful is prohibited under these Terms. We accept no responsibility whatsoever and however incurred for any event arising from your use of the site from locations outside the United Kingdom.
Disputes
Any dispute or claim arising under these Terms must be notified to us in writing within 14 (fourteen) days of such dispute or claim arising. Such notice must set out full particulars of the dispute or claim to enable us to know and understand what it relates to. Any failure by you to give written notice within such time limit will prevent you from making such claim.
In the event that a dispute arises in connection with any provision contained within these Terms, we and you each agrees to seek resolution of the dispute.
If the dispute cannot be resolved within 60 (sixty) days of the initial notification of a dispute by either party, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.
Unless otherwise agreed between the parties, the mediator will be selected by CEDR.
To initiate the mediation, either party must give the other written notice (“ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR.
The mediation will start not less than 60 (sixty) days from the date of the provision of the ADR written notice.
The parties irrevocably agree that neither party may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms until it has first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 (thirty) days from the date of the commencement of the mediation.
Other important terms
Each clause of these Terms operates separately. If any court or relevant authority decides that any clause or sub-clause is unlawful or unenforceable, the remaining clauses and sub-clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by the laws of England. This means that any dispute or claim arising out of or in connection with these Terms will be governed by English law. By accepting these Terms, you irrevocably agree that the courts of England will have exclusive jurisdiction.
Your consumer rights
Consumers have legal rights in relation to Products and/or Services that are faulty or, receive products other than as per their description on our website. You can obtain advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards Office. These Terms do not affect your statutory rights.
Complaints
If you wish to make a complaint about the site or our service please contact us in accordance with our Complaints Policy by filling out the form or ringing us via contacts details given on our website.
